Get in Touch

We're here to help! Reach out to our friendly Canadian support team.

🇨🇦 Canadian Support ⚡ Fast Response 🤝 Friendly Service
🆘

Need Immediate Help?

For urgent support or responsible gaming assistance

Call 1-800-CSG-HELP
💬

General Support

Questions about games, accounts, or technical issues

Email Support
🏢

Business Inquiries

Partnerships, media, or corporate questions

Business Contact

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours.

By submitting this form, you agree to our Privacy Policy and Terms of Service. We'll only use your information to respond to your inquiry.

Contact Information

📞

Phone Support

1-800-CSG-HELP (1-800-274-4357)

Monday - Friday: 9:00 AM - 9:00 PM EST
Saturday - Sunday: 10:00 AM - 6:00 PM EST

Toll-free across Canada

✉️

Email Support

support@canadiansocialgaming.com

Response time: Within 24 hours
Available: 24/7

For general questions and support

🏢

Mailing Address

Canadian Social Gaming Inc.
123 Gaming Street
Toronto, ON M5V 3A8
Canada

For formal correspondence

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Privacy Officer

privacy@canadiansocialgaming.com

For privacy-related inquiries
Response time: Within 30 days

PIPEDA compliance inquiries

🕐 Business Hours

Monday - Friday 9:00 AM - 9:00 PM EST
Saturday - Sunday 10:00 AM - 6:00 PM EST
Holidays Limited Hours

🇨🇦 All times are Eastern Standard Time (EST)

Department Contacts

Need to reach a specific department? Here are our direct contacts:

🎮

Game Support

Technical issues, game questions, account problems

Email: games@canadiansocialgaming.com

Phone: 1-800-CSG-HELP ext. 1

🛡️

Responsible Gaming

Gaming habits, self-exclusion, support resources

Email: responsible@canadiansocialgaming.com

Phone: 1-800-CSG-HELP ext. 2

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Privacy & Security

Data protection, privacy rights, security concerns

Email: privacy@canadiansocialgaming.com

Phone: 1-800-CSG-HELP ext. 3

⚖️

Legal Department

Terms of service, compliance, legal matters

Email: legal@canadiansocialgaming.com

Mail: Legal Dept, 123 Gaming Street

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Business Development

Partnerships, media inquiries, corporate relations

Email: business@canadiansocialgaming.com

Phone: 1-800-CSG-HELP ext. 4

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Feedback & Suggestions

Feature requests, improvements, general feedback

Email: feedback@canadiansocialgaming.com

Form: Use contact form above

Frequently Asked Questions

Quick answers to common questions. Can't find what you're looking for? Contact us!

How quickly will I receive a response?

Email inquiries are typically answered within 24 hours during business days. Phone support is available during business hours for immediate assistance.

What information should I include in my message?

Please include your account email (if applicable), a detailed description of your issue, and any error messages you've encountered. Screenshots can be very helpful!

Do you offer support in French?

Yes! We provide customer support in both English and French to serve all Canadians. Specify your language preference when contacting us.

Can I visit your office in person?

Our office is primarily for business operations. For customer support, please use phone or email contact methods for the fastest assistance.

How do I report a technical bug?

Use our contact form with "Technical Issues" as the subject. Include details about your device, browser, and steps to reproduce the issue.

What if I need responsible gaming help?

Contact our responsible gaming team directly or call the Canadian Problem Gambling Helpline at 1-800-463-1554 for immediate support.

🆘 Need Immediate Help?

If you're experiencing gambling problems or mental health concerns, help is available 24/7:

🇨🇦 Canadian Problem Gambling Helpline

1-800-463-1554

Free, confidential support available 24/7

🧠 Crisis Services Canada

1-833-456-4566

Mental health crisis support

👨‍⚕️ Talk Suicide Canada

1-833-456-4566

Suicide prevention support

These services are free, confidential, and available to all Canadians.