Terms of Service
Legal terms and conditions for using Canadian Social Gaming
Table of Contents
- 1. Acceptance of Terms
- 2. Description of Service
- 3. Eligibility and Age Requirements
- 4. Account Registration
- 5. Acceptable Use Policy
- 6. Virtual Currency and Items
- 7. Intellectual Property
- 8. Privacy and Data Protection
- 9. Prohibited Activities
- 10. Termination
- 11. Disclaimers and Limitations
- 12. Governing Law and Disputes
- 13. Changes to Terms
- 14. Contact Information
1. Acceptance of Terms
Welcome to Canadian Social Gaming ("CSG," "we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Canadian Social Gaming Inc., a corporation incorporated under the laws of Canada.
By accessing or using our platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.
🇨🇦 Canadian Legal Framework
These Terms are governed by Canadian federal and provincial laws, including the Criminal Code of Canada and applicable provincial gaming regulations.
1.1 Legal Capacity
By using our services, you represent that:
- You have the legal capacity to enter into this agreement
- You are of legal age in your province of residence
- You are not prohibited from using our services under Canadian law
- All information you provide is accurate and truthful
2. Description of Service
2.1 Social Casino Gaming
Canadian Social Gaming provides a social casino gaming platform that offers:
- Simulated casino games for entertainment purposes only
- Social features including leaderboards, tournaments, and friend interactions
- Virtual currency and rewards systems
- Community features and chat functionality
2.2 Entertainment Only
⚠️ Important Notice
NO REAL MONEY GAMBLING: Our platform is for entertainment purposes only. You cannot win real money or prizes. Virtual currency has no real-world value and cannot be exchanged for real money.
2.3 Platform Availability
Our services are available to residents of Canada only. We reserve the right to:
- Modify, suspend, or discontinue services at any time
- Restrict access based on geographic location
- Implement maintenance and updates
- Change game offerings and features
3. Eligibility and Age Requirements
3.1 Provincial Age Requirements
You must meet the legal gambling age in your province of residence:
- 18 years or older: Alberta, Manitoba, Quebec
- 19 years or older: British Columbia, Saskatchewan, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Northwest Territories, Nunavut, Yukon
3.2 Verification Process
We implement age verification measures including:
- Self-declaration of age and province
- Email verification
- Additional verification if required by law
- Ongoing monitoring for compliance
3.3 Geographic Restrictions
Our services are exclusively available to:
- Canadian residents physically located in Canada
- Individuals with a valid Canadian address
- Users accessing from Canadian IP addresses
🚫 Prohibited Users
The following individuals are prohibited from using our services:
- Minors under the legal age in their province
- Individuals self-excluded from gambling activities
- Residents of jurisdictions where our services are prohibited
- Employees of CSG and their immediate family members
4. Account Registration and Security
4.1 Account Creation
To use our services, you must create an account by providing:
- Valid email address
- Secure password
- First and last name
- Date of birth
- Province of residence
4.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized access
- Using strong, unique passwords
4.3 Account Limitations
- One account per person
- Accounts are non-transferable
- Sharing accounts is prohibited
- False information may result in account termination
5. Acceptable Use Policy
5.1 Permitted Uses
You may use our platform to:
- Play social casino games for entertainment
- Interact with other users in a respectful manner
- Participate in tournaments and events
- Customize your gaming experience
5.2 Code of Conduct
All users must:
- Treat other users with respect and courtesy
- Use appropriate language in all communications
- Respect the rights and privacy of others
- Follow all applicable laws and regulations
5.3 Community Standards
We maintain a safe and inclusive environment by prohibiting:
- Harassment, bullying, or intimidation
- Discriminatory language or behavior
- Sharing of personal information
- Spam or excessive messaging
6. Virtual Currency and Items
6.1 Virtual Currency
Our platform uses virtual currency ("Coins") that:
- Has no real-world monetary value
- Cannot be exchanged for real money
- Cannot be transferred between users
- Is provided for entertainment purposes only
6.2 Earning Virtual Currency
You can earn virtual currency through:
- Daily login bonuses
- Completing achievements
- Participating in events
- Social interactions
6.3 Virtual Items
Virtual items and rewards:
- Are for entertainment and personalization only
- Have no real-world value
- Cannot be sold or transferred
- May be modified or removed at our discretion
💰 No Real Money Value
Virtual currency and items have no cash value and cannot be redeemed for real money, goods, or services. Any attempt to sell or transfer virtual items is prohibited.
7. Intellectual Property Rights
7.1 Our Intellectual Property
Canadian Social Gaming owns all rights to:
- Platform software and technology
- Game designs, graphics, and audio
- Trademarks, logos, and branding
- Content, text, and documentation
7.2 License to Use
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use our platform for personal entertainment
- Download and use our mobile applications
- Create user-generated content within our guidelines
7.3 User-Generated Content
By submitting content to our platform, you grant us:
- A worldwide, royalty-free license to use your content
- The right to moderate, edit, or remove content
- Permission to display content in connection with our services
7.4 Prohibited Uses
You may not:
- Copy, modify, or distribute our content
- Reverse engineer our software
- Use our trademarks without permission
- Create derivative works
8. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
8.1 Data Collection
We collect information necessary to:
- Provide our services
- Ensure legal compliance
- Improve user experience
- Maintain platform security
8.2 Canadian Privacy Laws
We comply with:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Provincial privacy legislation
- Industry best practices for data protection
9. Prohibited Activities
9.1 Strictly Prohibited
The following activities are strictly prohibited:
- Cheating or Exploitation: Using bots, scripts, or exploiting bugs
- Account Manipulation: Creating multiple accounts or sharing accounts
- Real Money Transactions: Attempting to buy or sell virtual currency
- Harassment: Bullying, threatening, or harassing other users
- Illegal Activities: Any activity that violates Canadian law
9.2 Technical Violations
- Attempting to hack or compromise our systems
- Using unauthorized third-party software
- Interfering with other users' gameplay
- Circumventing security measures
9.3 Content Violations
- Posting inappropriate, offensive, or illegal content
- Sharing personal information of others
- Impersonating other individuals or entities
- Promoting gambling or illegal activities
9.4 Consequences
Violations may result in:
- Warning or temporary suspension
- Permanent account termination
- Loss of virtual currency and items
- Legal action if applicable
10. Account Termination
10.1 Termination by You
You may terminate your account at any time by:
- Contacting our customer support
- Using the account deletion feature
- Sending a written request
10.2 Termination by Us
We may terminate or suspend your account for:
- Violation of these Terms
- Fraudulent or illegal activity
- Extended inactivity
- Technical or security reasons
10.3 Effects of Termination
Upon termination:
- Your access to our services will cease immediately
- All virtual currency and items will be forfeited
- Your account data will be handled per our Privacy Policy
- Certain provisions of these Terms will survive termination
11. Disclaimers and Limitations of Liability
11.1 Service Disclaimers
Our services are provided "as is" and "as available." We disclaim all warranties, including:
- Warranties of merchantability and fitness for a particular purpose
- Guarantees of uninterrupted or error-free service
- Warranties regarding the accuracy of content
- Implied warranties arising from course of dealing
11.2 Limitation of Liability
To the maximum extent permitted by Canadian law, our liability is limited to:
- The amount you paid for our services (which is $0 for free services)
- Direct damages only (no indirect, consequential, or punitive damages)
- Claims brought within one year of the cause of action
11.3 Force Majeure
We are not liable for delays or failures due to:
- Natural disasters or acts of God
- Government actions or regulations
- Internet or telecommunications failures
- Other circumstances beyond our reasonable control
⚖️ Canadian Consumer Protection
Nothing in these Terms limits your rights under Canadian consumer protection laws, including provincial consumer protection acts.
12. Governing Law and Dispute Resolution
12.1 Governing Law
These Terms are governed by:
- The laws of the Province of Ontario
- The federal laws of Canada
- Applicable provincial consumer protection laws
12.2 Jurisdiction
Any legal proceedings must be brought in the courts of Ontario, Canada, except where prohibited by consumer protection laws.
12.3 Dispute Resolution Process
- Direct Resolution: Contact our customer support first
- Mediation: Voluntary mediation through a Canadian mediation service
- Arbitration: Binding arbitration under Canadian arbitration rules (where permitted)
- Court Proceedings: As a last resort, in Ontario courts
12.4 Class Action Waiver
Where permitted by law, you agree to resolve disputes individually and waive the right to participate in class action lawsuits.
13. Changes to These Terms
13.1 Modification Rights
We may modify these Terms to:
- Comply with changes in Canadian law
- Reflect new features or services
- Address security or technical issues
- Improve clarity and user understanding
13.2 Notification Process
We will notify you of material changes through:
- Email to your registered address
- Prominent notice on our platform
- In-app notifications
- Updates to this page with revision dates
13.3 Acceptance of Changes
Changes become effective 30 days after notification. Continued use of our services constitutes acceptance of the modified Terms.
13.4 Rejection of Changes
If you do not agree to modified Terms, you may:
- Discontinue use of our services
- Delete your account
- Contact us to discuss concerns
14. Contact Information and Support
14.1 Customer Support
Canadian Social Gaming Customer Support
Email: support@canadiansocialgaming.com
Phone: 1-800-CSG-HELP (1-800-274-4357)
Hours: Monday-Friday, 9 AM - 9 PM EST
Weekend: Saturday-Sunday, 10 AM - 6 PM EST
14.2 Legal Department
Legal Inquiries
Canadian Social Gaming Inc.
Legal Department
123 Gaming Street
Toronto, ON M5V 3A8
Canada
Email: legal@canadiansocialgaming.com
14.3 Regulatory Information
Canadian Social Gaming Inc. is incorporated under the Canada Business Corporations Act.
- Business Number: 123456789RC0001
- Registered Office: 123 Gaming Street, Toronto, ON M5V 3A8
- Privacy Officer: privacy@canadiansocialgaming.com
🤝 Our Commitment to You
We are committed to providing excellent customer service and resolving any concerns promptly and fairly. Most issues can be resolved within 24-48 hours.